Technology Helpdesk

If you need to contact the HF-L Technology Services Department, please email and a member of the department will respond to you as soon as possible.


If you are having hardware issues, please email the technology department with details of the issue and a member of the department will contact you to help resolve the issue.


Email:  technologyservices@hflcsd.org
Phone: 585-624-7014
Hours:  Monday - Friday  7:30 am - 4:00 pm

Walk-Up  Service Available for Technology Support - High School Door 22  (High School Bus Loop)
Hours:  Monday - Friday  9am - 12pm, 3pm-4pm
Please call the Technology Services office for an appointment and call our office when you arrive.


Click on the video or hyperlink below for instructional assistance

TROUBLESHOOTING TIPS

Working With Schoology Assignments

Working with OneNote

Cannot connect to Zoom session

Some students and families have reported that when trying to connect to Zoom, a  status dialog "Connecting" appears and does not go away.

Zoom Connecting Error

Others have reported the following error message:

Can't connect o Zoom error message

 

Clearing the Browser Cache (Chrome / Microsoft Edge) will resolve these issues.  Of course, it's always good practice to restart the laptop when having issues.

Cannot connect to home wireless network

Sometimes a laptop will not connect to a home network while other devices can connect.  We recommend resetting the network router following these steps:

 

  1. Power down the laptop (shutdown).

  2. Unplug the power for your modem.

  3. Unplug the power to the router

  4. Leave them both off for 1 to 2 minutes.

  5. Plug the modem back in and let it boot up.(Probably 45 to 60 seconds)

  6. Plug the router in and wait the same amount of time.

  7. Power on the laptop.

  8. Re-connect the laptop to the network.

Laptop Stylus - lag when writing

When using your stylus in OneNote or Word, are you experiencing a significant lag when writing.

If so, log out of all Office 365 apps following the steps below:

  • In OneNote, click on your name in the application window.  Select Sign out of OneNote and then close OneNote.  Choose Remove when asked to remove the account.

OneNote Stylus Lag

  • Sign out of other Office Apps (Word/Excel/PPT) by opening one of the apps (like Word) and then choose File > Account > Sign Out and then close Word.

Office Signout

  • Restart the laptop and then log back in and start OneNote.

  • Reopen Notebooks by selecting the drop down in the list of Notebooks and then select More Notebooks:

OneNote More Notebooks

  • Check current Notebooks and then choose Open



FOR PARENTS

PARENT GUIDE TO ONLINE LEARNING

 

 

SCHOOLTOOL PARENT PORTAL

CREATING A SCHOOLTOOL PARENT ACCOUNT
  
 NAVIGATING SCHOOLTOOL
 		  
 

How to create a SchoolTool Parent Account PDF icon

  

How to View a Report Card PDF icon

SCHOOLOGY (Grades 3-12)

CREATING A SCHOOLOGY ACCOUNT
  
 NAVIGATING SCHOOLOGY
 		  
 

SEESAW (Grades K-2)

 
INTRODUCTION TO SEESAW FOR FAMILIES
  
CREATING A FAMILY SEESAW ACCOUNT
  
ASSISTING YOUR CHILD WITH DISTANCE LEARNING

CLASSLINK

What is ClassLink?
Creating a Parent Portal Account
How to Add Account Information

MY SCHOOL BUCKS

 
INTRODUCTION TO MYSCHOOLBUCKS
    
CREATING A MySchoolBucks ACCOUNT
 

LINQ - School Breakfast/Lunch Ordering Program


Instructions on how to create an account and use the menu ordering system


FOR STUDENTS

Castle Learning (Regents Self Study Mode)

Self Study Mode for Regents Exams

PDF Files

Annotating PDFs



TECH TIPS

Bluetooth device - how to connect

  1. Open the action center (next to date and time in bottom right corner of taskbar).

  2. Turn on Bluetooth by clicking on the Bluetooth  quick action tile. The tile color should change to blue when it is turned on.

  3. Expand the action center by clicking on Expand to see all quick actions

  4. Turn on your Bluetooth device and make it discoverable (put in pairing mode).  

  5. Click on the Connect quick action tile.  Your device should appear in the list of available devices.  Click on the device name to finalize the connection. 


How to remove the background of a picture



Clear browser cache and browsing data

Google Chrome

  • On your computer, open Chrome

  • At the top right, click More  (three vertical dots in upper right corner)

  • Click More tools  > Clear browsing data

  • At the top, click Advanced

  • Set the time range to All time

  • Check the first four boxes

  • Click Clear data

  • Quit all browser windows and then re-open Chrome

 

Microsoft Edge



 

  • On your computer, open Microsoft Edge

  • At the top right, click More  (three horizontal dots in upper right corner)

  • Click Settings

  • Click Privacy and Security

  • Click the Choose what to clear button

  • Check the first five boxes

  • Click the Clear button

  • Quit all browser windows and then re-open Edge

 

Convert PDF to Microsoft Word

Excel: Addling multiple lines to a cell

Adding multi-lines in Excel GIF file

How to Display Two Windows Side-by-Side (Split screen)

Split Screen GIF

raptor technology

The Honeoye Falls-Lima Central School District does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs, activities, employment, and admissions; and provides equal access to the Boy Scouts and other designated youth groups.

The following person has been designated to handle inquiries regarding the non-discrimination policies: David Leahy, Compliance Officer/Coordinator, at: Email - David.Leahy@hflcsd.org, Telephone - (585) 624-7181, Address - 20 Church Street, Honeoye Falls, NY 14472. Inquiries concerning the application of the Honeoye Falls-Lima Central School District non-discrimination policies may also be referred to the U.S. Department of Education, Office for Civil Rights (OCR), 32 Old Slip, 26th Floor, New York, NY 10005, Telephone (646) 428-3800 (voice) or (800) 877-8339 (TTY).

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